Аннотация: Currently, most often, to ensure the quality of hotel services, a formalized approach and an approach focused on the development of human resources are used. As part of the development of these approaches, a method is proposed for assessing the quality of hotel services, as well as mapping consumer satisfaction based on expert assessments and consumer surveys.
Ключевые слова: Quality of service, Map of consumer satisfaction profiles
Статья в сборнике научных трудов по материалам конференции (форума) «International Conference on research Trends in Social Sciences, Education, Humanities, Business and Management Studies»