Аннотация: The article describes the main approaches to optimization and management of business processes taking place in a commercial bank. The analysis of the main, supporting and managing business processes used in banking practice is given. Main stages of implementation of business process optimization methodology in commercial bank are presented.
Ключевые слова: bank, business process, client
Статья в сборнике научных трудов по материалам конференции (форума) «International Conference on research Trends in Social Sciences, Education, Humanities, Business and Management Studies»